Privacy policy

Privacy Policy

At SWEEVO™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or otherwise interact with our services.

Information We Collect

When you use our website or make a purchase, we may collect information such as:

  • Your name, billing address and delivery address;
  • Email address and telephone number;
  • Order and transaction information;
  • Information relating to your interactions with our website;
  • Device, browser, IP address and cookie information;
  • Customer support communications and information you choose to provide to us.

Payment information is processed through our authorised payment providers. We do not directly store complete payment card details where these are handled by third-party payment processors.

How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders;
  • Process payments, refunds and returns;
  • Provide order updates and customer support;
  • Detect and prevent fraud or misuse;
  • Improve our website, products and customer experience;
  • Comply with legal and regulatory obligations;
  • Send marketing communications where you have consented or where otherwise permitted by law.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including payment processors, fulfilment partners, delivery companies, website and hosting providers, analytics providers and customer support services.

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information where required by law or where necessary to protect our legal rights.

International Data Transfers

Some of our service providers or fulfilment partners may operate outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that it is handled in accordance with applicable data protection requirements.

Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use our website and, where permitted, provide personalised advertising.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about SWEEVO™, special offers and promotions.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes and complying with legal obligations.

Your Privacy Rights

Depending on the applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of your information, restrict or object to certain processing, and request a copy of certain information you have provided to us.

You may also withdraw consent where our processing is based on your consent.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to or integrate with third-party services. Their handling of personal information is governed by their own privacy policies, and we encourage you to review them where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us using the contact information provided on our website.

SWEEVO™
Small Robot. Big Clean.