Refund policy

Returns & Refunds Policy

At SWEEVO™, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be returned in the same condition in which it was received, with all accessories and components included. We may also ask for your order number and proof of purchase.

Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives. If your SWEEVO™ arrives damaged, faulty or you receive the wrong item, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue so our customer support team can assess it and provide an appropriate solution.

How to Request a Return

Before returning an item, please contact our customer support team through the contact details available on our website.

Once your return request has been reviewed and approved, we’ll provide you with the relevant return instructions.

Please do not send products back without contacting us first, as unauthorised returns may not be accepted.

Return Shipping

Unless the product is faulty, damaged on arrival or incorrect, return shipping costs are the responsibility of the customer.

Where an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate solution in accordance with your applicable consumer rights.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may no longer be able to cancel or modify it.

Your Consumer Rights

Nothing in this policy affects any rights you may have under applicable UK consumer law, including statutory rights relating to faulty or misdescribed goods and, where applicable, your right to cancel an online purchase.

SWEEVO™
Small Robot. Big Clean.